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Customer success and product

Turn what a customer said into evidence, then into what we build

Evidence quoted from meetings, roadmap requests with votes and comments, open questions, and experiments that are honest about what they test.

Your role

Where this work lands

How it goes now

A customer asks for something on a call. It becomes a line in private notes, maybe a message, and the next time it comes up we argue about how often we have heard it. The quote that would have settled it is gone.

Meetings and evidence
Roadmap
Open questions and experiments

How it goes now

The work already exists. It is just scattered.

A customer asks for something on a call. It becomes a line in private notes, maybe a message, and the next time it comes up we argue about how often we have heard it. The quote that would have settled it is gone.

Growth-OS keeps the record and the reasoning in the same place, so remembering is not part of the job.
  1. 01

    Evidence carries an exact quote from a linked meeting in the same project, long enough to be a quotation. A claim that cannot be located in its source never becomes a record.

  2. 02

    The evidence explorer clusters observations by theme and claim type and expands every count into the accounts and quotes behind it, so the path from a number back to the transcript is never broken. Below a declared floor of five dated observations it withholds a trend instead of drawing one.

  3. 03

    Roadmap requests separate a new feature from an improvement, carry a quarter, progress, status and an owner, take one reversible vote per person, and keep comments with their author and time. Revisions let you read the earlier wording rather than argue about it.

  4. 04

    Open questions record what we do not know yet, next to the experiments testing it. An experiment with no stopping rule is filed as exploration, because that is what it is.

  5. 05

    Ask Growth Kit answers from the records in this project and cites the records it used. It reads what we wrote down. It does not browse, and it does not save anything as research.

In the product

The screens you will open.

An evidence record showing the exact quote from the linked meeting transcript.
An evidence record showing the exact quote from the linked meeting transcript.
The roadmap with requests, their quarter, status and vote counts.
The roadmap with requests, their quarter, status and vote counts.
Your week

Something missing for your role?

Tell us what your week actually looks like and which page you cannot make work yet. Your message opens as an email draft; nothing is sent in the background.

A teammate reads it
An honest answer
A change, or a reason why not

Your message

Tell us what you need

This reaches the people who build and run Growth-OS. A written question beats one asked in a corridor and forgotten by lunch.

What is this about?

Do not paste passwords, API keys or a customer transcript into this box.